This website is brought to you by Civitas Social Housing PLC. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998, Civitas Social Housing PLC (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).

Personal data we may collect about you

We will obtain personal data about you (such as your name, address, etc) whenever you complete an online form. For example, we will obtain your personal data when you register to use this website, contact us for any reason, or sign up to a service.

We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see our Cookie policy.

How we use your personal data

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:

to help us identify you and any accounts you hold with us;
research, statistical analysis and behavioural analysis;
customer profiling and analysing your purchasing preferences;
fraud prevention and detection;
customising this website and its content to your particular preferences;
to notify you of any changes to this website or to our services that may affect you;
security vetting; and
improving our services.

Disclosure of your personal data

We may disclose your personal data to:

other companies within our group; our agents and service providers; or law enforcement agencies in connection with any investigation to help prevent unlawful activity. Keeping your data secure

We will use technical and organisational measures to safeguard your personal data. While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.


We may monitor and record communications with you for the purpose of quality assurance, training, fraud prevention and compliance.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

give consent on his/her behalf to the processing of his/her personal data; receive on his/her behalf any data protection notices; and give consent to the transfer of his/her personal data abroad. Transfers of data out of the EEA

We may need to transfer your personal data to countries located outside the European Economic Area. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

Our contact details

We welcome your feedback and questions. If you wish to contact us, you can write to us at Civitas Social Housing PLC, C/o Civitas Housing Advisors Limited, 7 Cavendish Square, London, W1G 0PE.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.